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Provider-customer perceptions in service quality: A Gap analysis at Ishik University, Sulaimani | Economics, Management and Sustainability
The Routledge Handbook of Service Research Insights and Ideas
Service productivity as mutual learning | Emerald Insight
Sustainability | Free Full-Text | The Service Quality Dimensions that Affect Customer Satisfaction in the Jordanian Banking Sector | HTML
The experiential meaning of service quality | Semantic Scholar
Gronroos Model of Service Quality Source: Brady, M.K. and Cronin, J.... | Download Scientific Diagram
Proposed Strategies for Determinance–IP Gap Space Analysis | Download Scientific Diagram
Grönroos Model of Service Quality | Download Scientific Diagram
CHAPTER 8: PRODUCT/SERVICES AND QUALITY
Service quality models
3 : Gap Analysis Model Source: Parasuraman et al. (1985) | Download Scientific Diagram
Gap theory based performance analysis: A case study of an Indian hostel building with passive architectural character - ScienceDirect
The Gronroos model (Gronroos, 1984) | Download Scientific Diagram
Grönroos Model of Service Quality | Download Scientific Diagram
Sustainability | Free Full-Text | Gap Analysis of the Online Reputation | HTML
2: Service Quality Model Source: Gronroos (1984) | Download Scientific Diagram
Using service gaps to classify quality attributes | Emerald Insight
PDF) Measuring Service Quality Expectation and Perception Using SERVQUAL: A Gap Analysis | independent research - Academia.edu
Service Quality Assessment of Instructional Laboratories in Haramaya University: Basis for Total Quality Management Policy :: Science Publishing Group
The gap analysis model for business support services | Download Scientific Diagram
Sustainability | Free Full-Text | Gap Analysis of the Online Reputation | HTML
